# Subscription & Billing

Understand UpReport pricing plans, manage your subscription, and learn about feature limits and upgrade options.

## Choose Your Plan

### Launch

FreeNo credit card required

- • 1 User
- • 3 Components
- • 6 Checks
- • 100 Emails/mo
- • Public visibility only
- • 24-hour log retention
- • 7-day support response

Most Popular

### Professional

€24.99/month

- • Unlimited Users
- • 10 Components
- • 20 Checks
- • 1,000 Emails/mo
- • Internal & public visibility
- • Custom branding & domain
- • Slack/Teams integration
- • 30-day log retention
- • 72-hours support response

### Business

€149.95/month

- • Unlimited Users
- • 20 Components
- • 40 Checks
- • 4,000 Emails/mo
- • Everything in Professional
- • 60-day log retention
- • 48-hours support response

### Enterprise

Custom

Contact us

- • Everything in Business
- • Custom limits
- • Dedicated support team
- • Custom integrations
- • SLA guarantees

## Feature Comparison

| Feature           | Launch      | Professional | Business    | Enterprise |
|------------------|-------------|--------------|-------------|------------|
| Users            | 1           | Unlimited    | Unlimited   | Unlimited  |
| Components       | 3           | 10           | 20          | Custom     |
| Checks           | 3           | 20           | 40          | Custom     |
| Emails           | 100/mo      | 1,000/mo     | 4,000/mo    | Custom     |
| Visibility       | Public only | Internal & Public | Internal & Public | Internal & Public |
| Custom Branding   | ✗           | ✓            | ✓           | ✓          |
| Integrations     | ✗           | ✓            | ✓           | ✓          |
| Log Retention    | 24 hours    | 30 days      | 60 days     | Custom     |
| Support Response  | 7 days      | 3 days       | 2 days      | Dedicated team |

## Understanding Your Usage

### Components

Each service or system you monitor counts as one component.

**Examples:**

- • Website = 1 component
- • API = 1 component
- • Database = 1 component
- • Payment Gateway = 1 component

### Checks

Each monitoring integration or manual check counts toward your limit.

**Examples:**

- • Pingdom integration = 1 check
- • StatusCake integration = 1 check
- • Manual check = 1 check
- • Custom webhook = 1 check

### Emails

Each email sent via your notification channels counts toward your monthly limit.

**Counted emails:**

- • Incident alert emails
- • Status change emails
- • Maintenance reminder emails
- • Subscriber emails

### Team Members

Each person who has access to your UpReport dashboard counts as a team member.

**Team member features:**

- • Dashboard access
- • Incident management
- • Component updates
- • Role-based permissions

## Billing Information

### 💳 Payment Methods

- • Credit cards (Visa, MasterCard, American Express)
- • Debit cards
- • PayPal (on annual plans)
- • Bank transfer (Enterprise plans)

### 🔄 Billing Cycles

- • Monthly billing (default)
- • Annual billing (17% discount - pay for 10 months, get 12)
- • Custom billing for Enterprise

### 🔄 Prorations

When you upgrade or downgrade:

- • Immediate access to new features
- • Prorated billing adjustments
- • No interruption in service

### 📧 Invoicing

- • Automatic email invoices
- • PDF receipts available
- • Custom invoicing for Enterprise
- • VAT/tax handling

## Managing Your Subscription

### Upgrading Your Plan

1. Go to Organization Settings → Subscription
2. Click "Upgrade Plan" or "Change Plan"
3. Select your new plan
4. Update payment method if needed
5. Confirm the upgrade

✨ You'll have immediate access to new features and higher limits.

### Downgrading Your Plan

1. Ensure your usage is within the new plan's limits
2. Go to Organization Settings → Subscription
3. Select the lower-tier plan
4. Review the changes and confirm

⚠️ Changes take effect at the next billing cycle.

### Canceling Your Subscription

1. Go to Organization Settings → Subscription
2. Click "Cancel Subscription"
3. Provide feedback (optional)
4. Confirm cancellation

📅 You'll retain access until the end of your current billing period.

## Frequently Asked Questions

### What happens if I exceed my plan limits?

You'll receive notifications when approaching limits. For components and checks, you'll need to upgrade to add more. For notifications, overage charges may apply on higher-tier plans.

### Can I change my billing cycle?

Yes, you can switch between monthly and annual billing at any time. Annual billing offers a 17% discount (pay for 10 months, get 12) and is billed upfront.

### Do you offer refunds?

Our Launch plan is completely free with no credit card required. For paid plans, we offer a 30-day money-back guarantee. Contact our support team for assistance.

### Is there a free trial?

Yes! All paid plans come with a 30-day free trial. A credit card is required to start your trial, but you won't be charged until the trial period ends.

### How do I update my payment information?

Go to Organization Settings → Billing to update your payment method, billing address, and download invoices.

## Ready to Get Started?

Start monitoring your services today with our 30-day free trial.